Refund & Cancellation Policy

1. Scope of This Policy

This policy applies to reservations for Dave's Stay accommodation in Panchavati, Nashik, Maharashtra, including our 2 BHK and 3 BHK air-conditioned homestays.

The policy applies to direct bookings made through Dave's Stay, subject to the confirmed reservation terms. Reservations made through third-party platforms may be governed by the cancellation policy displayed on the relevant platform.

2. Cancellation 14 Days or More Before Check-In

• The cancellation request must be submitted through the original booking channel.
• The cancellation date and time will be determined using the applicable booking channel's recorded timestamp.
• The refund will be processed using the original payment method where supported.
• Any separately disclosed third-party charges will be handled according to the applicable terms and law.

3. Cancellation Less Than 14 Days Before Check-In

For cancellations made fewer than 14 calendar days before the scheduled check-in date, the following policy applies:

Please check your booking confirmation for any special cancellation terms agreed to for your particular stay. Nothing in this section excludes rights or remedies that cannot legally be waived.

4. No-Show Policy

A no-show occurs when a guest does not arrive for a confirmed reservation and has not arranged an approved cancellation or modification.

• No-shows are treated as late cancellations.
• The amount paid is non-refundable under the standard policy, subject to applicable law and any expressly agreed booking terms.
• Guests should inform us promptly if travel delays may affect their arrival.

5. Early Check-Out or Unused Nights

If a guest checks out before the confirmed departure date or chooses not to use all reserved nights, the unused portion of the booking is generally non-refundable.

Any exception must be confirmed by Dave's Stay in writing or be required under applicable law.

6. Rescheduling and Date Changes

Requests to change reservation dates must be submitted as early as possible and are subject to availability and approval.

• Changes are not confirmed until approved by Dave's Stay or the relevant booking platform.
• Revised dates may have a different accommodation rate.
• Any additional amount payable will be communicated before the change is confirmed.
• If a date change is not approved, the original cancellation policy remains applicable.

Rescheduling is not an automatic entitlement and may be declined where the requested dates are unavailable.

7. Cancellation by Dave's Stay

If Dave's Stay cancels a confirmed reservation and cannot provide the agreed accommodation, we will notify the guest and explain the available resolution.

Where a refund is due, the amount paid for the accommodation that cannot be provided will be refunded in accordance with applicable law and the booking terms. An alternative arrangement may be offered if available and accepted by the guest.

8. Exceptional Circumstances

If an emergency, severe weather event, government restriction or other unexpected circumstance affects your travel plans, please contact us as soon as possible.

Requests will be reviewed in accordance with the applicable booking terms and legal requirements. Exceptional circumstances do not automatically guarantee an exception to the standard policy unless required by applicable law or agreed by Dave's Stay.

9. Razorpay Payments and Refund Processing

Online payments may be processed through Razorpay or another authorised payment gateway.

• Approved refunds will generally be initiated through the original payment method where supported.
• Refunds will be initiated within the applicable timeframe required by law or communicated for the booking.
• The time taken for the funds to appear in your account depends on the payment provider, bank or card issuer.
• We will provide relevant transaction information where available to help you track an approved refund.

The time taken by a bank or payment provider to complete a transaction may be outside our direct control. This does not remove our responsibility to initiate an approved refund within the applicable required timeframe.

10. Duplicate or Incorrect Payments

If you believe you have made a duplicate payment or have been charged an incorrect amount, contact us promptly with your booking reference and transaction details.

We will review the payment records and coordinate with the payment provider where necessary. Verified errors will be addressed in accordance with the circumstances and applicable law.

11. Third-Party Booking Platforms

If you booked through Airbnb or another booking platform, the cancellation and refund terms displayed for that reservation may apply instead of this direct-booking policy.

• Submit cancellation requests through the original platform where required.
• Review the cancellation conditions shown in your reservation details.
• Contact the platform's support team if it manages your refund.

This policy does not override the binding terms of a third-party reservation or mandatory consumer rights.

12. How to Request a Cancellation or Refund

For direct bookings, contact Dave's Stay using the details below. Please provide:

• Guest name and booking reference.
• Scheduled check-in and check-out dates.
• Payment amount and transaction reference, if available.
• Cancellation or refund request details.

We may request reasonable information to verify the reservation and prevent unauthorised refund requests. Do not send card security codes, passwords or payment PINs.

13. Applicable Law and Consumer Rights

This policy is intended to operate in accordance with applicable laws of India, including relevant consumer protection requirements.

Nothing in this policy excludes any statutory right or remedy that cannot legally be excluded. If a provision conflicts with a mandatory legal requirement, the legal requirement will prevail to the extent of that conflict.

14. Changes to This Policy

Dave's Stay may update this policy to reflect changes in booking procedures or applicable legal requirements. The latest version will be published on this page.

Changes will apply as permitted by law. Existing reservations remain subject to their applicable booking terms and mandatory legal protections.

15. Contact Dave's Stay

For cancellation, refund or payment-related assistance, please contact our team.